Privacy policy

At MYLIFY, we are committed to ensuring that your order reaches you quickly and in perfect condition. Below is everything you need to know about our shipping and delivery process.

How Does the Delivery Process Work?

Once your order is confirmed, our team thoroughly inspects the products to ensure they meet our quality standards. After passing the final quality check, the items are securely packed and handed over to our trusted delivery partners.

Our delivery partners will then deliver your order to your doorstep. If they face any challenges reaching you or delivering at the specified time, they will get in touch with you to resolve the issue.

Delivery Charges

  • Delivery charges (if any) will be clearly mentioned at the time of checkout.
  • International Shipping: Customers outside India will be responsible for paying any customs duties or import taxes directly to the courier company at the time of delivery. These are not charged by MYLIFY.

Shipping Locations

  • Domestic: We deliver across India.
  • International: We currently ship to Nepal, UAE, the USA, and Australia,SOUTH AFRICA,EAST AFRICA, CANADA.
    (We’re working on expanding to more countries—stay tuned!)

Why Can't Some Areas Be Serviced?

In rare cases, we may not be able to deliver to your location due to:

  • Non-serviceable PIN codes by our delivery partners.
  • Legal restrictions on certain products.
  • Lack of reliable courier partners in the area.

We are constantly working to expand our coverage and improve availability.

Estimated Delivery Times

  • Metro Cities (Tier A1/A2): 2–5 business days (excl. Sundays/public holidays).
  • Other Indian Cities: 2–7 business days.
  • Remote Areas: Up to 7+ business days, depending on geographical access.
  • International Orders: Typically 5–15 business days.

Changing Delivery Address

  • Before Dispatch: You may request a change in delivery address by emailing support@mylify.in. For security, you may be asked to verify your identity.
  • After Dispatch: Unfortunately, address changes are not possible once an order is shipped. If the delivery fails, the package will be returned to our warehouse and processed as a return.

Tracking Your Order

Once your order is dispatched, you will receive an email with the tracking number and courier details.
You can track your order here:
Track Your Order (Available 24 hours post-dispatch)

Multiple Shipments?

If your order contains multiple items, they may be shipped from different warehouse locations. You will only be charged one shipping or COD fee (if applicable) — only on the first shipment.
International orders are typically shipped in one complete package.

Can You Hold My Delivery?

  • Before Dispatch: You may request a delivery hold by emailing support@mylify.in
  • After Dispatch: We regret that we cannot hold delivery once your order has been shipped.

Hidden Charges

There are no hidden charges such as Octroi, sales tax, etc. All product prices displayed at checkout are final and inclusive of all taxes.
For international orders, shipping and customs duties (if applicable) will be communicated at checkout or during order processing.


General Website Disclaimer

The content provided on this website is for general informational purposes only. While MYLIFY makes every effort to ensure that the information is accurate and up-to-date, we make no representations or warranties, express or implied, regarding:

  • The completeness
  • Accuracy
  • Reliability
  • Suitability
  • Or availability of the information, products, services, or related graphics on the website for any purpose.

Any reliance you place on such information is strictly at your own risk.

Limitation of Liability

In no event shall MYLIFY be held liable for any:

  • Direct, indirect, incidental, or consequential loss or damage, including but not limited to,
  • Loss of data or profits arising from or in connection with the use of this website.

External Links Disclaimer

Our website may contain links to third-party websites. These links are provided for your convenience only.MYLIFY:

  • Has no control over the content or nature of these external sites.
  • Does not endorse or accept any responsibility for the views expressed or information presented on those websites.

Website Availability

We strive to keep our website running smoothly. However, MYLIFY is not responsible or liable for the website being temporarily unavailable due to:

  • Technical issues beyond our control
  • Scheduled maintenance
  • Or unforeseen disruptions

If you need this as a downloadable policy PDF or want to tailor it to specific regulatory requirements (like FSSAI or international compliance), I can assist with that too.

1. Use of the Platform

  • MYLIFY (CYENT LIFESCIENCE PRIVATE LIMITED) operates the website, tools, and mobile apps collectively called the "Platform."
  • By accessing or using the Platform, you agree to the Terms & Conditions (T&C) — whether or not you've read them.
  • These T&Cs may be updated at any time without prior notice, and continued use implies acceptance of changes.

2. Eligibility

  • Only individuals who can form a legal contract under Indian law (i.e., 18+ years old and not disqualified) can use the platform.
  • Products are delivered only within India and states with open import policies.
  • If you’re registering on behalf of a business, you must be authorized to do so.

3. Content Accuracy & Invitation to Offer

  • MYLIFY tries to ensure accurate information, especially pricing and descriptions.
  • Displayed prices include taxes; packaging and product colours may vary slightly.
  • Displaying a product/service on the Platform is an invitation to offer, not a sale offer.
  • Your order is considered an offer, and MYLIFY accepts it only upon dispatch.

4. General Terms of Use

  • You must use the platform only for lawful purposes.
  • Prices and availability may change anytime without prior notice.
  • Promotional prices or cashback offers may have specific terms and limited availability.
  • MYLIFY can cancel any order without providing a reason (e.g., product unavailability or pricing errors).
  • In case of cancellation, any charged amount will be refunded to your original payment method.
  • MYLIFY may request additional verification before processing some orders.

Cancellations, Refunds, and Returns

Refer to MYLIFY detailed policy on cancellations, refunds, and returns available on their platform.

Delivery

  • Standard delivery time: 5–7 business days.
  • For multiple items, delivery may happen in multiple shipments.
  • Delays may occur due to external factors beyond MYLIFY control.
  • MYLIFY is not liable for damages or loss due to delivery delays or third-party delivery agent issues.

Quantity Restrictions

  • MYLIFY may limit purchases per person, household, or order.
  • Restrictions may apply to orders using the same account, card, or address.
  • MYLIFY may cancel such orders and prohibit sales at their sole discretion.
  • Unauthorized resale of MYLIFY products is prohibited and may result in account termination and legal action.

Product & Pricing Information

  • MYLIFY aims to provide accurate product and pricing details but errors may occur.
  • Orders placed with incorrect pricing/information may be cancelled or modified before dispatch.
  • Price may be revised even after payment, but before dispatch.
  • It’s the user’s responsibility to verify coupon or offer eligibility before applying it.

User Account

  • Users may only create one account.
  • You’re responsible for maintaining account confidentiality.
  • Any information you submit (feedback, reviews, etc.) is not considered confidential.
  • Accounts are non-transferable and cannot be shared.

Customer Communication

By using the platform, you consent to receive transactional and promotional communication via email, SMS, phone, or other channels.

Intellectual Property Rights

  • All content on the platform (text, images, software, etc.) is protected by intellectual property laws.
  • You cannot reproduce, modify, or distribute any content for commercial use.
  • MYLIFY trademarks, product names, and design elements are protected and cannot be used without permission.
  • References or links to third-party brands do not imply endorsement.

Ownership of Rights

  • All content on the platform is protected by copyright and IP laws.
  • You may only use content for personal, non-commercial purposes.
  • Reproducing, distributing, or using any part of the platform content for commercial purposes without permission is strictly prohibited.

Usage Restrictions

You must not:

    • Post or share illegal, abusive, offensive, or defamatory content.
    • Infringe on intellectual property rights.
    • Attempt unauthorized access, interfere with other users, or host viruses/malware.
    • Mislead, impersonate, spam, or submit false information.
    • Copy, frame, or hotlink MYLIFY content or use bots/scrapers to access it.

    Objectionable Material

    • You may encounter content you find offensive.
    • MYLIFY is not liable for any content you find indecent, as long as it is within legal bounds.

    Platform Security

    You are prohibited from:

      • Accessing restricted data or servers.
      • Hacking, flooding, spamming, or attempting DDoS attacks.
      • Sending unsolicited emails or promotions.
      • Using bots or automated tools to crawl or extract platform data.

      Any violations may lead to civil/criminal action, and MYLIFY may cooperate with law enforcement.

      Refusal of Service

      • MYLIFY may refuse or suspend services to anyone at any time.
      • Services may be disrupted due to technical issues or security concerns.

      Indemnity

      You agree to indemnify and hold MYLIFY harmless from claims, damages, or losses arising from:

        • Violation of laws.
        • Breach of agreement.
        • Misuse of content or platform.
        • Infringement of third-party rights.

        This indemnity remains valid even after account termination.

        Privacy Policy Applicability

        • MYLIFY privacy policy applies only to its platforms.
        • External links/sites may collect personal data, and MYLIFY is not responsible for those practices.
        • Users are advised to review third-party privacy policies independently.

        User Feedback and Comments

        • All user-submitted feedback or comments become the property of MYLIFY.
        • MYLIFY can use, reproduce, publish, or distribute your comments without compensation or obligation.
        • You are responsible for your submitted content and must ensure it is not offensive or illegal.
        • MYLIFY may moderate or remove user comments but is not obligated to do so.

        If you need this compiled into a formal Terms of Use document, a customer-facing summary, or formatted website content, let me know — happy to help format it.

        📄 Ownership of Rights

        • All content on the MYLIFY website/platform is protected by copyright and intellectual property laws.
        • You cannot copy, reproduce, or use any content for commercial purposes without written permission.
        • You must not alter, share, distribute, or exploit the site’s content commercially.

        🚫 Usage Restrictions

        You are not allowed to:

          • Share illegal, offensive, or harmful content.
          • Violate any laws or someone else’s rights (copyright, trademark, etc.).
          • Hack or gain unauthorized access to MYLIFY platform.
          • Interfere with other users' experiences or post false information.
          • Use bots, scrapers, or reverse engineer the platform.

          ⚠️ Objectionable Content

          MYLIFY is not responsible if you find any content offensive or indecent while using the platform.

          🔐 Platform Security

          You must not:

            • Access or try to access areas/data not meant for you.
            • Send viruses, spam, or try to damage the site’s functionality.
            • Use fake identities or impersonate others.

            🚫 Refusal of Service

            MYLIFY can refuse or cancel service at any time, especially if there's a security issue or misuse of the site.

            🛡️ Indemnity

            If your actions cause any legal or financial loss to MYLIFY, you are responsible for covering those damages.

            🔒 Privacy Policy

            • MYLIFY privacy policy applies to its own platform, not to any third-party links or websites.
            • They’re not responsible for third-party practices or content.

            💬 User Comments & Feedback

            • Any feedback or content you submit becomes MYLIFY property.
            • They can use, publish, or modify it without paying you or keeping it confidential.
            • You are responsible for what you post and must not submit harmful or unlawful content.

            📢 Communication

            • By using the site or giving your contact details, you agree to receive calls, emails, SMS, and WhatsApp messages from MYLIFY.
            • You can opt-out of marketing messages if desired.

            ⚖️ Limitation of Liability

            • MYLIFY offers its platform and content “as-is” without guarantees.
            • They are not liable for:
              • Delays, data loss, cyber attacks, or viruses.
              • Damages from third-party sites or vendors.
              • Product misuse or purchases from unauthorized sellers.
              • International use of the site.

            🌐 Information from Other Sources

            • MYLIFY may receive your info from third-party platforms or partners (e.g., address updates, marketing data).
            • They are not responsible for third-party privacy practices.

            ❌ Termination

            • You or MYLIFY can terminate the user agreement at any time.
            • If terminated, you must delete all platform content you downloaded.
            • You still need to pay for orders placed before termination.

            📘 Severability & Entire Agreement

            • If one part of the terms is invalid, the rest still apply.
            • These terms override any previous agreements unless otherwise mentioned.

            ⚖️ Dispute Resolution & Governing Law

            • All legal matters are governed by Indian law.
            • Disputes must be settled through arbitration in Mumbai.
            • Courts in Mumbai have exclusive jurisdiction.

            📞 Contact Information